Return & Refund Policy
We want you to love your Fleur De Zip pieces. If for any reason you are not completely satisfied, we offer a straightforward 7-day return policy. Please ensure the material conditions are met before initiating a return.
7-Day Return Window
You have exactly 7 days from the date of delivery to initiate a return or exchange. Requests made after this period will not be accepted.
- Valid for all bags, outerwear, and apparel.
- Must contact support with order number.
- Return shipping is covered by the customer.
Handbag Material Condition
To be eligible for a return, luxury handbags must be in pristine condition with original tags intact.
- Leather/Faux leather must have no scratches or scuffs.
- No water marks or oil stains on the material.
- Hardware (zippers, clasps) must be untarnished.
- Dust bag and original packaging must be included.
Apparel & Outerwear Condition
Jackets, drop-shoulder tees, and normal shirts must be completely unworn and unwashed.
- Fabric must be free from makeup or deodorant stains.
- No alterations or tailoring permitted.
- Must not have any odors (e.g., perfume, smoke).
- All original brand tags must be attached.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval status.
- Refunds issued to original payment method or store credit.
- Processing time: 5-7 business days.
- Shipping charges are non-refundable.
- Clearance or sale items are final sale.
Need to Initiate a Return?
To start a return, please email our support team at support@fleurdezip.com with your order number and the reason for return. Our team will guide you through the shipping instructions.